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Looking for individuals who are

For more than 30 years, Mallick Plumbing & Heating has served homes and businesses across the Washington metropolitan area by focusing on customer needs, honest communication, reliable service and completing the job correctly.

• Organized
• Reliable
• Engaging
• Accountable
• Team oriented
• Responsible
• Motivated
• Willing to listen and learn
• Not afraid to ask questions
• Safety minded
• Professional
• Passionate about plumbing

Qualifications

The role is built for someone ready to learn the trade from the ground up.

• Demonstrate a positive attitude and willingness to learn from others
• Consistently learning and asking questions
• Strong communication with fellow employees and customers
• Skills to motivate and empower others to succeed — we're a team at Mallick
• Ability to use common hand tools

Benefits

Apprentices are paid while learning the plumbing trade and receive continued education and safety training.

• Weekly payment while you learn the plumbing trade
• Company uniforms and swag
• Competitive paid time off program
• Company iPhone and iPad for those who qualify
• Medical, dental and vision coverage

Position summary

For more than 30 years, Mallick Plumbing & Heating has served homes and businesses across the Washington metropolitan area by focusing on customer needs, honest communication, reliable service and completing the job correctly.

The candidate should be well-rounded with a strong background in all residential plumbing systems and equipment. This role troubleshoots and repairs a wide variety of residential plumbing issues, operates and manages a service truck, manages and teaches apprentices, and shares knowledge with other team members. The candidate must communicate efficiently and effectively with customers, coordinators and management.

• Safety minded
• Professional
• Passionate about plumbing and customer service
• Organized
• Self-motivated and self-sufficient
• Strong communicators
• Tech-savvy
• Able to multi-task
• Team oriented
• Willing to listen and learn
• Held to a high quality standard and work ethic
• Able to go above and beyond

Qualifications

Extensive knowledge with practical experience in residential plumbing systems and equipment is expected.

• Six years of plumbing experience preferred
• Two years with a journeyman plumbing and gas license preferred
• Clean driving record; able to pass a drug test and background check
• Computer literate, or the ability to learn

Benefits and compensation

Highly competitive hourly pay based on plumbing licenses and experience, with bonus opportunities for hitting individual and team goals.

• Fully stocked take-home company vehicle
• Company uniforms and swag
• EZ Pass and fuel card
• Competitive paid time off program
• Company iPhone and iPad for processing invoices and dispatching
• Medical, dental and vision coverage
• Life and disability insurance
• 401(k) with company match
• Employee referral program
• Continuing education and safety training

Is plumbing a good career choice?

Yes — plumbing offers good job security, competitive pay and the chance to grow. There's always demand for skilled plumbers in Gaithersburg and the surrounding areas. Residential service technicians need strong troubleshooting abilities, attention to detail and customer-service skills. In Maryland you'll need to become a licensed journeyman plumber after completing apprenticeship hours; Mallick supports technicians through the licensing process and offers ongoing education to keep certifications current.

Position summary

For more than 30 years, Mallick Plumbing & Heating has served homes and businesses across the Washington metropolitan area by focusing on customer needs, honest communication, reliable service and completing the job correctly.

The candidate should be well-rounded with a strong background in all commercial plumbing systems and equipment. This role troubleshoots and repairs a wide variety of commercial plumbing issues, operates and manages a service truck, manages and teaches apprentices, and shares knowledge with other team members. The candidate must communicate efficiently and effectively with customers, coordinators and management.

• Safety minded
• Professional
• Passionate about plumbing and customer service
• Organized
• Self-motivated and self-sufficient
• Strong communicators
• Tech-savvy
• Able to multi-task
• Team oriented
• Willing to listen and learn
• Held to a high quality standard and work ethic
• Able to go above and beyond

Qualifications

Extensive knowledge with practical experience in commercial plumbing systems and equipment is expected.

• Six years of plumbing experience preferred
• Two years with a journeyman plumbing and gas license preferred
• Clean driving record; able to pass a drug test and background check
• Computer literate, or the ability to learn

Benefits and compensation

Highly competitive hourly pay based on plumbing licenses and experience, with bonus opportunities for hitting individual and team goals.

• Fully stocked take-home company vehicle
• Company uniforms and swag
• EZ Pass and fuel card
• Competitive paid time off program
• Company iPhone and iPad for processing invoices and dispatching
• Medical, dental and vision coverage
• Life and disability insurance
• 401(k) with company match
• Employee referral program
• Continuing education and safety training

What's the difference between commercial and residential plumbing?

Commercial plumbing handles larger systems for office buildings, restaurants and factories. It requires knowledge of complex pipe layouts, code compliance and heavy-duty equipment. Commercial service technicians at Mallick work on bigger projects and systems than residential technicians, and starting with residential experience builds the fundamentals — Mallick helps technicians make that transition through on-the-job mentoring. The specialized knowledge often leads to higher pay, and commercial plumbers can grow into supervisor and project-manager roles.

Candidates must be

For more than 30 years, Mallick Plumbing & Heating has served homes and businesses across the Washington metropolitan area by focusing on customer needs, honest communication, reliable service and completing the job correctly.

• Performance driven
• Proactive
• Cooperative
• A solution provider
• Customer service focused
• Reliable

Primary responsibilities

Responsibilities include, but are not limited to, the following.

• Demonstrate great phone etiquette and articulate speech
• Answer multi-line phones
• Schedule daily service calls and monthly maintenance appointments
• Communicate with the customer and technician for scheduling confirmation
• Obtain accurate customer information — name, address, phone numbers, email
• Assist with day-to-day operations of the service department
• Monitor that all service tickets are turned in promptly and accurately
• Take initiative to learn the service department so all calls are handled efficiently
• Maintain a professional, business-casual appearance

Core competencies

The ideal candidate has a desire to grow and learn new skills, is goal oriented, has a positive attitude, takes responsibility, and possesses self-confidence, self-accountability and empathy. Always displays a courteous and professional attitude while being honest and trustworthy, delivers clear, concise and respectful communication with managers, employees and customers, and brings strong organizational skills to keep the office and the service schedule running smoothly. Above all else, provides each customer with excellence.

Experience that helps

Mallick is willing to train an entry-level candidate. Knowledge of the plumbing industry, proficiency in Microsoft Word and Excel, and experience with ServiceTitan are all a plus.